We offer any contractors working with ClearHub technical support, to make sure they can always tackle your biggest challenges.
With Clearvision’s technical experience, we understand the types of challenges our contractors might face on site.
We understand that hiring any contractor comes with a degree of risk for the client, especially in highly technical roles.
And we also understand that in order to provide a truly outstanding service, we had to equip our contractors with the tools to overcome any obstacle.
For every contractor and client we work with, we aim to create the best solution for them. We offer 3 out of the box solutions which range from simply placing a contractor with no back-up support, to a completely managed service. We also offer a bespoke solution, which allows you to customise how much testing, support and interaction we will provide.
The hours allocated are only availbale for the contractor hired through ClearHub to use, and can’t be used by other members of the team. As an employer, you can arrange this with your contractor however you wish, either letting them have free reign of how they use the time, having them clear it with you first, or only using the hours at your request.
Our standard support offering includes 4 hours a month of technical support through a service desk which is hosted by some of the most skilled Atlassian experts around, the Clearvision consultants team.
If you feel that you’ll need more than 4 hours or you’ve used up your monthly allocation, we can arrange a package with the amount of support that suits you.
Yes, ClearHub offers both a project manager and access to the support desk. If you’re ever unsure about whether your issue is suitable for the service desk, you can check in with your project manager first.
Your project manager can also help you solve any non technical issues, such as problems with onboarding, or with other team members.
Our contractors are experts in the Atlassian stack and will be able to help you on any of the Atlassian tools. They also have a multitude of skills in other areas, such as Agile, Git, and DevOps.
If you already have a contractor lined up who you want to work with (or are a contractor with a new contract lined up), but would like the added security of the ClearHub support, we can help you arrnage a bespoke solution.