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Jessica

Jira System Administrator

Southampton | UK

About Jessica

Jessica is a Jira admin with extensive experience in all the full Atlassian stack: Confluence, Service Desk, Bitbucket, Bamboo and more.

Jessica practices both waterfall and agile methodologies, including Scrum and Kanban.

Projects

Allianz Technology

2017 - Present

Jira and Confluence Admin

Jessica is responsible for developing Jira and Confluence applications.

Including Installation and configuration of continuous Integration servers, customised dashboards and workflows and monitoring and reporting Jira usage and activity.

2016 - 2017

Jira System Admin

Managed permissions and access to the business Jira projects, gathered requirements on plugins and workflow, raised defects and was the Technical Admin for Jira Administration.

2008 - 2012

Senior Service Desk Analyst | Jira Administrator

Brief: Use Jira to consolidate all departments into a single project management, ticketing, Incident Management, QA and development environment.

Responsible for technical support across entire client base, support calls, general phone support, investigation and resolution of technical issues.

Key Skills

Jira 94%
Confluence 87%
BitBucket 82%
Bamboo 79%
Jira Service Desk 92%
Microsoft 81%

Technical Skills

Atlassian Stack: Jira, Confluence, Hipchat, Service Desk, Bitbucket, Crucible, Bamboo, FishEye, Jira Core.

Other Tools: GitHub, Jenkins, Hygeia Dashboard, Zephyr, Zepi, Easy BI and ALM Quality Centre.

Operating Systems and Databases:

  • Windows […] DOS 6.0, 6.2 & 6.22, AS400, UNIX (sun Solaris)
  • Microsoft (MS) Servers SQL server 2012, Access, Oracle, Visual Studio, Application and Network Systems.
  • TML / XHTML / HTTS
  • Test Director, Mercury Quality Centre10.2, ALM 11.0, Jira, Quick Test Pro, and Selenium IDE.

Education

2003

Bachelor Degree - Computer Science

University of Oxford

2007

PRINCE2 Practitioner and Foundation

Southampton Solent University

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