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Jessica
Jira System Administrator
Southampton | UK
About Jessica
Jessica is a Jira admin with extensive experience in all the full Atlassian stack: Confluence, Service Desk, Bitbucket, Bamboo and more.
Jessica practices both waterfall and agile methodologies, including Scrum and Kanban.
Projects
Allianz Technology
2017 - Present
Jira and Confluence Admin
Jessica is responsible for developing Jira and Confluence applications.
Including Installation and configuration of continuous Integration servers, customised dashboards and workflows and monitoring and reporting Jira usage and activity.
2016 - 2017
Jira System Admin
Managed permissions and access to the business Jira projects, gathered requirements on plugins and workflow, raised defects and was the Technical Admin for Jira Administration.
2008 - 2012
Senior Service Desk Analyst | Jira Administrator
Brief: Use Jira to consolidate all departments into a single project management, ticketing, Incident Management, QA and development environment.
Responsible for technical support across entire client base, support calls, general phone support, investigation and resolution of technical issues.
Key Skills
Technical Skills
Atlassian Stack: Jira, Confluence, Hipchat, Service Desk, Bitbucket, Crucible, Bamboo, FishEye, Jira Core.
Other Tools: GitHub, Jenkins, Hygeia Dashboard, Zephyr, Zepi, Easy BI and ALM Quality Centre.
Operating Systems and Databases:
- Windows […] DOS 6.0, 6.2 & 6.22, AS400, UNIX (sun Solaris)
- Microsoft (MS) Servers SQL server 2012, Access, Oracle, Visual Studio, Application and Network Systems.
- TML / XHTML / HTTS
- Test Director, Mercury Quality Centre10.2, ALM 11.0, Jira, Quick Test Pro, and Selenium IDE.
Education
2003
Bachelor Degree - Computer Science
University of Oxford
2007
PRINCE2 Practitioner and Foundation
Southampton Solent University
