The State of Play: Is Atlassian Still a Safe Bet?


The State of Play: Is Atlassian Still a Safe Bet?

Atlassian’s deeply integrated ecosystem of tools is now an essential part of thousands of companies. In fact, the company claims to have over 200,000 customers.

And it’s no wonder; Jira, Confluence, Trello – and everything else in the full Atlassian suite – offer incredible power and flexibility. These tools are so well connected that using any combination is seamless, once setup is complete. It’s everything that businesses need to operate efficiently and productively – regardless of department.

But is it dangerous to put all of your eggs in one, Atlassian-shaped basket? What if there’s an outage, and all online or cloud services go down? What if there’s a high-level security breach, or a cyber attack focused on Atlassian?

After all, these events are a daily occurrence for some digital firms, who hold highly sensitive data.

Is Atlassian reliable? Well…

Atlassian outages

Atlassian has suffered outages – just like Google, Facebook et al. One of the biggest events happened in April 2022, when Atlassian services were down for two weeks. This was due to a rogue script, run by the company itself as part of scheduled maintenance.

The script was intended to target and delete legacy data, but spiralled out of control and deleted everything. Thankfully, Atlassian’s backups are global and complete, meaning the bare minimum of data loss occurred.

Even though it took two weeks to recover, there are few companies in the world that could recover from such an event any faster, and 35% of businesses had their data fully restored within days.

This is an extremely rare event, for any company. And while it’s pretty embarrassing, it’s a tiny blip when compared to Atlassian’s financially-backed SLA of 99.95% uptime for Jira and Confluence Cloud Enterprise plans.

But what about vulnerability from attacks – is Altassian secure?

Attacks on Atlassian security

Any software or digital service – regardless of how useful, benign, or robust it is – will be prone to attack. All it has to do is exist, and armies of crackers, hackers, and even hobbyists will begin to look for back doors and vulnerabilities to exploit.

Nothing is immune.

Even Apple, a tech company that practically brands itself on security (and has famously denied the FBI access to their customer’s encrypted data) regularly patches its operating systems and applications against exploits and vulnerabilities.

It’s no surprise that Atlassian is a target for attacks, too.

At the end of May, Atlassian issued a patch for Confluence Server, as attempts to exploit a zero-day vulnerability spiked. Bad actors were attempting to maliciously hijack servers through gaps in Confluence, for the purposes of mining cryptocurrency and delivering ransomware.

A security event was also patched for Jira in 2021.

The risks of moving to Atlassian

As you can see, these events are rare, and almost always dealt with swiftly. Atlassian is, compared with other platforms and suites, highly reliable and incredibly secure, with a near-perfect operational history.

Moving to any new platform carries risks, and Atlassian is no different. But a properly managed Cloud migration (with a Cloud migration expert on your team) will be close to risk-free, if a phased approach with multiple backups is adopted.

Atlassian is still, absolutely, a safe bet. Even if all your tools, company knowledge, and workflows seem to be in one basket.

That’s because, as the outage in April is testament to, the company is fanatical about backups. And not just single, or off-site, or physical, or cloud backups.

Atlassian’s cloud redundancy is second to none, with data duplication over multiple sites – with physical and digital reproduction constantly happening. Even in a worst-case scenario, like April’s incident, there’s always a way back.

Can your business do that with an on-site server room?

The risks of staying with legacy tools

If you run an ageing server rack or small data centre for your business, its days are numbered. Quite literally.

Hardware either fails, or software outpaces it. Architectures change – like the shift to ARM over x86. Eventually though, the entire ecosystem you’ve built will cease to operate. And if you’re still doing manual backups, or using physical media, your operation costs and efficiency are going to suffer.

Critical ops from custom implementations need custom solutions.

Businesses should be looking to private Cloud and hybrid systems, making moves to enhance their internal data security and disaster recovery procedures – or seeking solutions like Atlassian.

The benefits of moving to Atlassian Cloud

  • Peace of mind
  • Improved security
  • Lower costs
  • Data residency
  • Best practices for redundancy and resilience
  • Freed IT teams – no more manual data centre maintenance

Atlassian conducted a survey of their clients, which showed that 84% of CTOs saw the benefits of their cloud migration in less than 6 months. So, even with some blips over the years – going all-in on Atlassian (and joining the some-200,000 happy customers on the platform) is definitely a safe bet.

In fact, staying put on your legacy servers could be the riskiest option.

Ready to go to the Cloud? Let’s help you migrate your systems over, with an expert on your team.

Atlassian Cloud Migration Experts

ClearHub specialises in finding the best Atlassian Cloud migration, pairing businesses with the most talented cloud engineers and contractors in the world. Everyone in the ClearHub network is vetted, skills-checked and ready to go.

To get started, call +44 (0) 2381 157811 or send your message to

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TOP 5 TIPS: Write Jira tickets that save time and energy


TOP 5 TIPS: Write Jira tickets that save time and energy

Jira has a massive problem. And it’s not even Jira’s fault.

Does any of this sound familiar?

  • Tickets often have to be rewritten
  • Problems slip through to staging or production
  • Constant back and forth, just to get clarity

This is all because of Jira tickets; not how Atlassian has created the platform – but how we, as users, are writing them.

Jira tickets, when written badly, can destroy productivity, cause friction, and lead vocal members of your team to demand a switch to a different platform. To avoid this, it’s important to know how to write Jira tickets effectively from the get-go.

Here are five ways to write better Jira tickets.

1 – Use precise language

Always be clear, concise, and avoid any chance of ambiguity. If you’re worried about the ticket sounding rude, don’t. Wasting time with a super-long, ambiguous ticket is rude – giving the person the exact information they need is far kinder.

Assign exact names to features and user interface elements, and stick to them. Give actions rather than a laundry list of problems

Most importantly of all, write a good title.

Use verbs (doing or action words) to prompt the action. For instance, do not simply write the feature you want – ask for the feature to be implemented.

The clearer your ticket can be from the start, the more likely it will be done without back and forth.

2 – Use markdown and keyboard shortcuts

Format your tickets clearly, with bold text, italics, and clickable text links. Using markdown for specific text types can greatly improve the speed of writing Jira tickets – but you can achieve the same result with keyboard shortcuts.

Learn Jira’s markdown features and keyboard shortcuts.

Messy tickets take longer to read and longer to action – so make sure you clarify at the start with clean formatting.

3 – Illustrate with screenshots and gifs

A picture is worth a thousand words. So show, don’t tell.

Adding screenshots to a ticket, or a gif if the issue is time-based, will clearly show the recipient what the problem is, without you needing to explain much.

Before you start, your Jira admin must enable specific user permissions so that you can add attachments and screenshots – You need the “create attachments” permission.

Once you have it, you can drag and drop images, gifs, and other files into your Jira tickets. You can also browse your files by navigating to More > Attach files within Jira, while writing your ticket.

4 – Focus your acceptance criteria

Make it as simple as possible – because often, things get complex when you’re trying to figure out if you’ve done what was needed.

At its most basic, your acceptance criteria should be a checklist; done or pending, true or false. In more detail, this includes your Definition of Done: a clear and concise description of what qualifies a task as complete.

So, focus on the reason for the ticket, and the outcome. Give it a clear list of qualifiers for being done. Make the language precise, free of ambiguity. And if possible, simplify it to true/false statements – so there’s absolutely no question of what “done” is.

5 – Make use of plugins

You could write your Jira tickets in Word or Google Docs, to get spell checking and grammar fixes on the fly – or you could use a browser extension plugin like Grammarly, to fix it in-situ. Much faster!

Speaking of plugins, the Atlassian Marketplace is full of powerful add-ons to make Jira tickets more effective: like the Bitbucket plugin.

The Bitbucket plugin adds to the already seamless Jira and Bitbucket experience, by allowing the two tools to talk to each other. Simply include a Jira ticket number in a commit or pull request, and the Bitbucket activity will be tracked alongside the ticket.

Or how about the Slack plugin, which gives you chat notifications for any relevant ticket activity.

Jira can be customised so deeply, from the template level to plugins – so use it! Make the most of your tools, and get the best results.

And if you need support making Jira work exactly as you need it, we’re here to support you – with the brightest talent in the industry.

Need help with Jira? Hire freelance Jira Experts

ClearHub specialises in finding freelance Jira experts – vetted, skills-checked and ready to work. To get started, call +44 (0) 2381 157811 or send your message to

Atlassian alternatives: tools that (kind of) work the same


Atlassian alternatives: tools that (kind of) work the same

The tech-first world we live in might never have been, were it not for Atlassian.

Atlassian’s product family includes some of the most advanced productivity platforms and software tooling systems, all intimately linked. Every tool works together seamlessly, facilitating everything from DevOps to Payroll, and from support tickets to marketing plans.

But Atlassian isn’t the only player in the game. There are alternative platforms outside of the Atlassian stack. So, what Atlassian alternatives are there – and should you be using them?

Alternatives to Atlassian tools

“For every action, there is an equal and opposite reaction” – Newton’s third law.

This happens in software all the time, too. For instance, Microsoft’s local email client, Outlook, was turned into Hotmail – a browser-based email platform. Then Google came along and dominated the market with Gmail by simply zigging where Microsoft had zagged: Google chose simplicity over Microsoft’s complexity.

Everyone got into the email game, with different spins on the same channel: enhanced privacy, or enhanced personalisation. Platforms evolved and diverged down their own paths – and whichever one you adopted early became the one you stuck with.

Now, there’s more choice than ever – and the lines between functionality are becoming blurred. No matter which platform you choose, you’re likely going to get a great product.

And this goes for Atlassian’s rivals, too. The Atlassian stack has so many advantages (which we’ll cover shortly), but it doesn’t exist in isolation.

Read more: The Atlassian Stack: All the tools – and how to use them

So, what alternative tools are there to Atlassian’s offering?

Jira alternatives

Jira is a workflow management tool – it lets you track tasks from start to finish. Tasks can be assigned to users with a due date, and given a custom status like pending, in progress, or on hold. Jira comes in a variety of flavours suited to software development or service management, but each variant is flexible and adaptable.


If you work in tech, you’ve probably used this platform before. Basecamp is a do-anything project management platform, with simple tasks and to-do lists, messaging, file sharing, and task assignment. It falls far short of Jira’s personalisation and integrations – but for most non-development focused, or multidisciplinary organisations, it’s more than enough.


Asana facilitates communication and collaboration across the entire project management team, and has many similarities to Jira. It is growing in adoption, and supports agile project management through boards. It has an activity feed, allows user permissions, and works as a calendar. Asana has an internal messaging platform, and it’s likely that email reliant businesses will bounce between their email client and Asana, as it doesn’t easily integrate with email.


Notion is a super-basic but refreshingly useful all-in-one platform. Notion lets users create documents, manage projects, create tasks, and practise the kanban method – all from one place. Templates are simple, but powerful, meaning projects can be set up and run in a few clicks. Simplicity is also its biggest weakness, and power users accustomed to Jira’s flexibility and app integrations might struggle. For generalists, though, Notion is a huge productivity booster.

A well-marketed and powerful project management and productivity powerhouse, promises users the simplest GUI – and it delivers. For general project management and single-minded focus is almost unbeatable; but it’s far less flexible. And, while it can integrate with Jira, the cost alone could make out of reach for most smaller organisations.

Confluence alternatives

Confluence is a collaborative team workspace. It’s a knowledge collection and sharing hub, where all documentation can be stored. It’s like Wikipedia, but just for your organisation. Of course, this isn’t a unique offering, and the competition in this space is pretty fierce.

Google Docs

This has become the de facto file creation and sharing platform of the decade. It is infinitely flexible: it translates Word documents to Google Docs and vice versa, outputs to the most popular document formats, and integrates well with almost any platform you can imagine. It has excellent permissions and sharing features – and it’s completely free to use, up to 15GB of data. But anyone who has collaborated in Google Docs will know how messy it can get, and live updates are ropey-looking at best. Useful, but not very slick.


One of the greatest unicorn stories in history, Slack is what other workspace platforms aspire to be. The UI is as perfect as we’ve ever seen. It comes ready to integrate with any other productivity tool and document creation platform, and it is deeply customisable without ever being intimidating. Global internal comms have never been easier to manage. It “just works”. But it’s essentially a chat platform, with extra features. It relies entirely on other tools to be useful for more than simple comms, and won’t be the all-in-one that other tools can offer.

Basecamp,, and Asana

All three have Confluence-like features built-in to them, and seem to be geared towards marketing and sales more than, say, software development or DevOps – but they can be templated and tweaked.

Pros and cons of using Atlassian over other alternative tools

Atlassian stack pros

Atlassian’s tools are market-leading, industry-leading, award-winning and ubiquitous. Jira is the best-in-class platform for software development. Above all, Atlassian tools all communicate with each other perfectly, out of the box; no fuss, no code.

Adopting the Atlassian stack is cheaper than building a custom stack, but no less customisable. The marketplace is filled with apps that enhance functionality to new heights, and organisations can develop custom solutions within the Atlassian ecosystem. 

In terms of versatility and integration options, Atlassian is widely regarded as one of the best in the industry. And the update cycle is relentless – the best version of your tools is always being worked on.


There are, of course, drawbacks. Going all in on one toolstack means all your eggs are in one basket. If that basket were to break – well, there go your eggs. And you may find that your team prefers to use different platforms that require some level of custom integration. For example, if your dev team works best in GitLab, moving them over to Atlassian’s Bitbucket and stalling productivity doesn’t make sense.

The good news is that Atlassian’s tools are pick and mix, and they all integrate well with other best-in-class tools through plugins or apps. And if you need someone to help you get the performance you need from a custom Atlassian setup, we’ve got the world’s top Atlassian experts ready to go.

Hire World-class Atlassian Talent

Let’s help you get the most out of your productivity tools. ClearHub specialises in finding the best Atlassian contractors in the world; vetted, skills-checked and ready to go. To get started, call +44 (0) 2381 157811 or send your message to

The Atlassian Stack: All the tools – and how to use them


The Atlassian Stack: All the tools – and how to use them

An introduction to all Atlassian tools

This is an exhaustive list of each Atlassian product family – and what each one is for.

What is Jira?

Basically, Jira is a workflow management tool – it lets you track tasks from start to finish. Tasks (or issues, as they’re called) can be assigned to users with a due date, and given a custom status (like pending, in progress, on hold etc.).

Jira comes in many forms, each suited to different types of work or working styles.

What is Jira Software?

Jira Software is ideal for development teams who want to build software quickly. It comes with templates for Scrum, Kanban, Bug tracking, and DevOps workflows, and can be deeply customised with additional tools.

What is Jira Service Management?

JSM, as it’s known, is a version of Jira optimised for service management. It can be used as an IT support desk, risk and compliance – or any other department within an organisation that regularly receives requests for work. JSM strealines workflows and offers total accountability.

What is Jira Work Management?

Jira Work Management is a general workflow management platform. It can be used to plan and track marketing campaigns, for HR processes, sales lead tracking, legal and finance – and much more. It can be accessed in a calendar view, as a to-do list, a timeline – or a drag and drop board.

Read more –  How to use Jira for project management

Jira Align

Jira Align connects teams to business. It’s an Enterprise Agile Planning platform that brings all that data together real-time, for informed reporting across an organisation. It solves business agility challenges by connecting strategy to execution, and measuring outcomes.

Find out more about Jira in Atlassian’s tutorial series.

What is Confluence?

Confluence is a remote-focused collaborative team workspace. It’s a knowledge collection and sharing hub for organisations, where all documentation can be stored.

Think if it like a WikiPedia, just for your organisation; it’s where all your process maps, onboarding docs, compliance and regulatory information lives – as well as company announcements and employee feedback.

Confluence can be used as a sketchpad for ideas, or the bedrock of your business processes. It integrates with all other tools in the Atlassian stack – and can be used to give Jira issues more context, or to provide a process map for how to do a task within company policy.

Access levels are totally customisable, so contractors and freelancers can be given everything they need without divulging any unwanted information. They can even have their own workspace created within the platform, for the lifetime of their project.

It’s an extremely useful, flexible, and secure collaborative workspace – trusted by over 75,000 customers globally.

Learn how to use Confluence, with tutorials from Atlassian

What is Trello?

At its most basic, Trello is a to-do list. But it’s deceptively advanced.

It’s a productivity tool that allows for easy collaboration, with integrations for multiple platforms. Documents, links and images can be uploaded to Trello cards anywhere in the workflow. It allows due dates to be set, task assignment, and the addition of any stage you can imagine to a workflow.

It has a calendar function, and very simple (but powerful) automation features. Common actions, like moving lists, can be tasked to a bot – and ongoing tasks can be scheduled and pushed to a team. Custom buttons can be made that build an entire process out in a single click.

Think of Trello like a superpowered to-do list that helps you and your team get more done.

What is Bitbucket?

Bitbucket is a Git-based source code repository hosting service and a CI/CD tool, optimised for Jira.

Bitbucket keeps everything in one place: it controls the workflow throughout the CI/CD pipeline, and allows admins to restrict access to source code to specific users. Users can make merge requests, with in-line commenting for collaboration on code review.

Bitbucket offers unparalleled Jira integration, for full development traceability and accountability – and its REST API allows you to build custom workflow features.

Other Atlassian tools

The above are arguably the most famous and used tools in the Atlassian stack. Still, there are other lesser known, but equally powerful solutions in Atlassian’s toolkit.


When things go wrong, Opsgenie gets the right person on the job to fix it. It’s an incident alerting and on-call scheduling app, with powerful integrations to keep downtime at a minimum.


Statuspage gives real-time status of your service to your users.


Halp is a lightweight help desk, built for Slack and Microsoft Teams users.


Sourcetree is a free Git client for Windows and Mac which simplifies how you interact with your Git repositories.


Bamboo is a continuous delivery pipeline that offers resilience, reliability, and scalability for teams of any size.


Fisheye makes it easy to search, track and compare code changes.


Crucible is a collaborative code review platform that helps you find bugs and improve code quality.

Atlassian Access

Enhanced data security and governance for Atlassian cloud products.


A single sign-on and identity management tool.

Need help using these tools? Find a freelance Atlassian expert

When you need to get the very best out of your investment in the Atlassian stack, you need an Atlassian expert on your team.

That’s where ClearHub comes in. We’re connected to the best freelance Atlassian experts in the world; vetted, skills-checked and ready to go.

So, whether you need to create a custom Jira workflow that makes your business run like clockwork, or to migrate your source code over to Bitbucket – we’ll place an expert on your team to make it happen.

And you won’t just get a technical solution; the rest of your team will get the knowledge and experience they need to carry your success forward.

To get started, call +44 (0) 2381 157811 or send your message to

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The fastest way to level up in Jira? Hire an expert


The fastest way to level up in Jira? Hire an expert

Atlassian first released Jira in 2002. Twenty years ago. It’s unbelievable to think it’s been that long.

Back then, Jira was purely for software development. 

But now, it has evolved into a tasking, listing and accountability tool that’s used in a variety of industries and teams, from Legal and HR, to Marketing.

It’s not just a dev tool anymore.

It looks different. The functionality has changed. It has evolved into a complete workflow management system that’s as competent in bug and issue tracking as it is in assigning payroll duties.

And with apps and add-ons, the Jira ecosystem has become infinitely more versatile and flexible.

And complicated.

All this change means skills can lag behind new functions – and your once cutting-edge tool can be relegated to a glorified “to do” list.

When it comes to levelling up in Jira and maximising your investment in the tool, you have two choices: you can train your team – or you can hire an expert to show you how it’s done, while they’re on the job.

Option 1. Training your team

Jira training is a long-term investment, but it happens reasonably fast.

Jira training sessions empower your team with the knowledge to use Jira to the full extent of its capabilities. Advanced Jira training courses can level up an entire company, across all departments, and add value that extends for years.

Every single project and department can benefit from Jira training.

But – it’s not always the best move to make at any given time, especially in smaller teams already under heavy crunch.

Don’t get us wrong; Jira training is a great thing to undertake, and it doesn’t really have any downsides at all.

But timing is crucial.

Any training course that adds real value can run over multiple sessions. In a small team already pushed for capacity, taking time out from a working day to go to a training session can just add to their stress. The lessons won’t really stick, as their minds will be on looming deadlines.

It can be a recipe for burnout, and wasted training budget.

It can turn a well-meaning growth opportunity into an ordeal – and it simply is not the right choice at certain points in a company’s growth.

In fact, when you need an extra set of hands, the last thing you need to do is take your star players out of the game. If anything, you need more of them out on the field.

That’s where hiring a freelance Jira expert could be the fastest and most beneficial way to level up your team.

Option 2. Hiring in a freelance Jira expert

Freelance Jira experts come into your team as readymade, fully-fledged practitioners, with the skills to mould Jira to any use case. You can task them with optimising workflow, or overhauling processes – and give your team a front row seat to them in action.

Having an expert in your ranks merans their experience will rub off on your team; they’ll answer your team’s questions, show them how to work more fluidly, and solve their day-to-day productivity bottlenecks.

And within that, you can achieve your specific project goals, with another set of hands on deck.

The long-term benefit to productivity (and mimisining crunch) is undeniable – and for small to medium teams looking to boost capacity and gain new knowledge, it’s a huge short-term boost.

Bringing in the external knowledge of a freelance Jira expert has many positive ripple effects beyond simply ticking the work off the list.

What are the cons of using Jira freelancers?

As the name suggests, freelancers are free to do as they wish – go where the wind takes them, pursue new opportunities, and change specialisms entirely. Even if you have the best working chemistry, offer amazing day rates and build a connection, you can never guarantee they’ll stick around.

But on the other hand, the same is true for full-time employees, who are free to go on to pastures new.

Of course, there’a also a risk that they won’t work out, or fit with the team – but with ClearHub, you’ll have a specialist skill sourcing partner on your side.

Hire freelance Jira experts

ClearHub specialises in finding the best freelance Jira experts in the world; vetted, skills-checked and ready to level your business up.

Want to know more? Get in touch with the ClearHub team today. Call +44 (0) 2381 157811 or send your message to

Everything that happened at Atlassian TEAM 2022

team members event
team members event

Everything that happened at Atlassian TEAM 2022

TEAM ‘22 Highlights

  • Atlas launched – the ultimate teamwork directory
  • Compass unveiled, for distributed architecture
  • Atlassian Data Lake introduced
  • Atlassian Analytics Hub introduced
  • Security updates and new integrations announced

We’re back! After what feels like so many years of travel restrictions, uncertainty and covid-related chaos, the ClearHub team is so excited to be back in Las Vegas for Atlassian’s flagship conference event.

TEAM ‘22 is our 13th Atlassian conference, and our first in-person conference since 2019, so it’s safe to say we’ve all been pretty excited about it.

Aaron, our Global Contractor Support Manager, took his spot representing ClearHub at Stand 9 – talking to would-be and existing customers, excitement building as the event progressed…

And what an event it has been.

After buzzing around, saying our hellos and settling into the electric atmosphere of TEAM ‘22, the event kicked off properly. We were there for the opening keynote, delivered by Atlassian Co-Founder and Co-CEO, Scott Farquhar, and COO, Anu Bharadwaj.

Here’s what happened…

Atlassian launches Atlas, to connect all apps and keep projects on track

Atlas is a cross-platform project management tool, with a difference. It promises to be a robust solution for remote working teams: keeping track of who is working on what, deliverables, when they’re due – and crucially, the importance and value of their work.

It gives teams accountability (and stakeholders regular progress updates) by prompting weekly updates on work – limited to 280 characters, to stop reporting taking over their real jobs. Atlas creates a personalised digest for every user, every week – giving them updates on the projects that they follow.

Notion, Google apps, – Atlas integrates with everything, including Microsoft Teams and Slack, bridging gaps and keeping work moving in the right direction.

Atlassian calls it a “teamwork directory”. And that’s fitting. Atlassian has recognised that teamwork happens in multiple platforms, but communicating status between them has been way too complicated.

Atlas is completely free to use, company-wide.

Get Atlas for free.

Atlassian introduces Compass (in Alpha) for distributed architecture

Compass is a developer experience platform that helps teams navigate their distributed architecture, bringing disconnected information about engineering output and the teams collaborating on them together in a central, searchable location.

Learn more about Compass.

Atlassian introduces Data Lake

Atlassian tools are critical in many companies, and generate huge firehoses of data – on workflow, productivity, performance and ROI. This data is produced over the entire stack of Atlassian tools, and until now, there hasn’t been a simple way to collect and make sense of it all. But that’s changing.

Companies can now gather and interpret cross-product and cross-instance data, for easy analysis. Atlassian Data Lake currently includes data from Jira Software and Jira Service Management, and will eventually work across all tools.

Atlassian Analytics Hub

Atlassian knows that data without context is nothing. Getting insights from Atlassian Data Lake requires a partner application – and Analytics Hub is just that. It can create custom reports and visualisations, to make sense of data and offer insights into everything your company is doing with its tools.

Eventually, Analytics Hub will be able to connect with other business intelligence tools, blending data from other sources and building a complete picture of company performance, within a single platform. 

Find out more.

New features, integrations and security updates

Confluence can now automatically create charts out of data, and change the chart type with one simple click – available in web and mobile editor. Confluence Cloud can now be integrated with Microsoft Teams.

  • All products will inherit the editing capability
  • More security in Atlassian Access

Taking a stand – at Stand 9

Stand 9 was our own little patch at TEAM ‘22, so we decided to use it for good. The ClearHub and Clearvision teams dedicated Stand 9 to supporting Ukraine.

The war in Ukraine is a personal matter for us. We have Ukrainian teammates and friends – and we can’t just stand idly by while our own people are put in danger.

So, we set up fundraising and Amazon gifting links – as well as a donations box at our stand. And the people of Atlassian TEAM ‘22 have not disappointed.

Your generosity will be distributed between authoritative, accountable British and Ukrainian charities, to provide humanitarian aid to Ukrainians.

We want to help in any way we can to ease the suffering of innocent Ukranians caught in the conflict – and we’re extremely grateful to everyone who has contributed so far.

Get an Atlassian expert on your team

ClearHub specialises in finding the best Atlassian experts in the world; vetted, skills-checked and ready to fill your Atlassian skills shortage.

Want to know more? Get in touch with the ClearHub team today. Call +44 (0) 2381 157811 or send your message to

Optimise Jira for your company; why – and how?

race car
race car

Optimise Jira for your company; why – and how?

Do you drive a car?

If you do, it probably has four wheels, four doors and four reasonably comfortable seats. If you have kids (or maybe even if you don’t), it’s probably smeared with snacks, the boot’s likely stuffed with sun tents and footballs and kites, and whatever else you’ve shoved in there and forgotten about. It’s not the fastest thing in the world – but it goes.

Now, compare that to the vehicles of Formula 1.

One seat, if you can call it that. No doors. Not a smear in sight. It’s fast. It is incredibly light, and engineered with such precision that it will only work when it’s come up to an optimal operating temperature.

Okay, great – but isn’t this like comparing apples to space stations? Yes – and that’s the point.

While they’re both cars, with engines and four wheels, one of them will do a school run comfortably, and the other one won’t even make it out of a driveway.

Each car in this example has been optimised for its environment and use-case.

Companies should be treating their Jira instance in the same way; optimising it for particular working practises and workflows. Half the time, we end up trying to take a family of four to Butlins in an F1 car. The other half, we’re trying to whip a fully-loaded 7-seater round a chicane.

Metaphorically speaking, of course.

But what if we only had one tool for the job? We’d have to modify it to work as a competent racer, a family car – or be one or the other at any given time.

And that brings us to Jira. It’s a brilliant tool out of the box; but, like any software, it’s not always a perfect fit, especially when deployed at scale. 

Thankfully, it can be customised and optimised for any business to get the best from it.

The problem with large Jira instances

Larger Jira instances can often be slow to respond, with long load times due to the number of configuration items. But they can also suffer from:

  • Poor stability and failure rates
  • Difficult maintenance and indexing

Optimising a Jira instance from this state requires a sequence of procedures, with constant monitoring and maintenance. And that can require a team of admins.

Needless to say, optimising a poorly-performing Jira instance can be resource-heavy. But the payoffs will be felt long down the line, as productivity and efficiency improvements make for faster turnaround and happier users, all-round.

Getting started with Jira optimisation

The secret to managing Jira optimisation more effectively is to create a custom Jira solution, using add-ons and apps from the Atlassian App Marketplace, before tuning the platform to your specific requirements. And to get the best results, you need to know where the improvement has to happen first.

Jira optimisation step 1: assess your situation

Using a Jira analytics add-on, you’ll be able to see bottlenecks and pain points much more clearly. This allows your team to focus on key areas for improvement, and use time most efficiently. It’ll also show where your Jira customisation needs to be optimised, and which workflows aren’t working as well as they could be.

Jira optimisation step 2: automate and streamline everything*

*Within reason.

A big part of optimising Jira is automating processes that are prone to human error, or are repetitive and time-consuming. Jira has a built-in, no-code automation feature, based on triggers/conditions/rules. These are rules that basically state  “if X happens, do Y”.

But things can be taken further, by running scripts or implementing custom code. The solution you’ll need depends on how complex your requirements are.

Jira optimisation step 3: integrate everything

Using apps and customisation, Jira can be configured to do anything you need it to – down to the UI and core functionality. But even at its most basic, Jira is super powerful when used in conjunction with other tools.

Connecting Jira to other applications gives you the ability to view lots of data in one place.  You can connect Jira to Hipchat, to post a message any time a new issue is created – or connect Jira to Confluence, to create a reciprocal link between issues and related pages.  

Jira optimisation step 4: into the Cloud we go

If you don’t need deep customisation, but want better response times, speed and performance, Jira Cloud offers all this and more.

Jira Cloud deploys best-in-class tech as it becomes available, and features are rolled out and implemented as they happen – giving you the optimum out-of-the-box experience.

But if you need deeper control and customisation, there’s always Jira Data Center, which helps you retain full control.

Find out more about Atlassian Cloud migration, with a certified Atlassian expert.

Customise your Jira for optimal results – with an expert contractor on your team

ClearHub specialises in finding the best Jira contractors in the world; vetted, skills-checked and ready to optimise your Jira instance.

Want to know more? Get in touch with the ClearHub team today – call +44 (0) 2381 157811 or send your message to

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Could you be using Jira better? Try these top 3 tips!


Could you be using Jira better? Try these top 3 tips!

Jira is one of the flagship products in the Atlassian stack. And it’s super popular.

Atlassian adoption is going up in companies around the world – and more users than ever are going beyond the standard functionality that Jira offers.

Custom Atlassian tools give admins more control – and with Jira, opportunities for admins to enhance the way their organisations work on the platform are always present.

Here are 3 top tips for using Jira in the most effective, efficient and productive way at your organisation.

1. Run a tight ship

Keeping your Jira instance organised is one of the heaviest burdens on Jira admins. The single best way to boost productivity and maximise efficiency is to keep Jira clean, tidy and simple.

Just one weekly maintenance session should be enough to keep everything shipshape. Make sure you cover the basics so that everyone can find what they need to: all correctly labelled, lean, complete and up-to-date.

Make yourself a weekly housekeeping checklist that you can run through quickly, which spots and resolves the most common bad habits you tend to find in your Jira instance.

Look for simple things – like errors and typos, which could slow processes down or cause confusion. Look for and resolve duplication issues, and make sure all essential fields are filled out, updating any missing details.

Check that issue summaries and descriptions are consistent, and add keywords to issue descriptions for better integration and searching. Remove and custom fields which have been added unnecessarily. Check dates and change them where necessary.

Keeping it clean and tidy is the first step to a faster, more productive Jira instance

2. Get automated!

Most of you using Jira are probably already running automation tools.

But we know that Atlassian users want even more automation functions and integrations – which is probably why automation add-ons for Jira are always among Atlassian’s top-selling Jira apps.

These add-ons let Jira users automate repetitive tasks and error-prone processes (the stuff that most of us humans hate doing), and can save a frankly ridiculous amount of time.

Some even let you customise workflows and the Jira interface itself, to better fit your way of working. Jira connects to Confluence already – but some add-ons extend automation integrations beyond the Atlassian stack, into your code manager, CRM software and other data sources.

Of course, setting up a custom in-house Jira instance might be out of your team’s wheelhouse.

Hiring a certified, vetted and skills-checked Jira contractor to implement a custom solution might be your fast-track ticket to a highly customised yet simple set of automation features in your Jira setup. This could completely transform the way your company works – the secret ingredient to maximising the benefits of your Atlassian toolkit, in every process.

3. Migrate to Jira Cloud

As of February 2024, Jira Server customers will no longer have access to maintenance and support.

Jira Cloud and Jira Data Center are tipped as the future-proof, definitive versions, and many organisations have already invested in migrating to Jira Cloud, well ahead of schedule.

And that’s wise. Because migrations can raise questions for admins about compatibility, security, data loss, robustness, and more.

Cloud versions of apps are becoming more widely available, but there will inevitably be some legacy functionality that won’t make it – and this can be a major sticking point.

Another big sticking point is that, well… It’s a pain.

Despite that, Atlassian Cloud migration is becoming more and more essential to organisations using these tools as time goes on. Getting a head start, long before the Atlassian Server support termination deadline, will make it much smoother and easier.

But migrating to Jira Cloud also brings a raft of benefits. Performance and speed are better in Jira Cloud than Jira Server, because best-in-class tech is deployed as it becomes available. Features are rolled out and implemented as they happen – without any need for intervention or installation on your side. Maintenance, security, privacy and compliance are all improved with Atlassian Cloud, too.

Control and customisation, plus local and government compliance are currently sticking points with Cloud migrations – but these are all addressed with Atlassian Data Center.

Data Centre is designed for compliance and regulatory-heavy sectors; like healthcare, finance and government. It allows deeper control and customisation for life-and-death, high-priority use cases.

Bonus: Always Be Learning

Jira is always changing. Make sure you keep up.

Staying up-to-date on new features in Jira will help you and your team get more out of it, and improve productivity. This has never been more important – as more and more of us are working remotely.

Getting together (virtually or in person) and getting the latest Jira training is important. It helps teams better understand what they’re learning, and adds an important social team-building element to their work day.

Learning Jira should be positive – and if you want the best results from your team, boosting their knowledge in an uplifting way is a brilliant start.

Hire an expert Jira contractor

ClearHub specialises in finding the best Atlassian contractors in the world; vetted, skills-checked and ready to maximise your productivity with Jira.

Want to know more? Get in touch with the ClearHub team today – call +44 (0) 2381 157811 or send your message to

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Using Jira and Confluence to create website content

Using Jira and Confluence to create website content

Did you think Confluence and Jira were just for web developers? Think again!

Any kind of collaborative project can benefit from the powerful scheduling, issue tracking and documentation features in Confluence and Jira. If your organisation is already using the Atlassian stack, then it’s time to get even more out of it.

Let’s show you how you can use Jira and Confluence to create the content for your website; better than you’ve ever been able to do it before.

1 – Set goals

First, you need to know what your content is for. You can’t just blindly make content for the sake of it and expect it to succeed. You have to define what success is, and work towards it.

Read more: How to set goals: think SMART

Each goal has to be specific and quantifiable – not a vague, unachievable ambition like “get more video views” or “make it better for SEO”. What does “more” or “better” mean?

Instead, try goals like “get 10,000 video views in 12 months” and “double our organic search traffic year on year”: tangible, specific targets. Then, you can start working out how to achieve them.

It takes multiple creative and strategic disciplines to make web content that works towards these goals – and setting, tracking and checking off goals with multiple teams can get tricky. But by using Confluence, you can clearly add goals as a reminder in the project overview – so everyone knows why they’re doing what they’re doing.

2 – Project planning

Now that you have goals, it’s time to roadmap them and determine your team’s workflow. The project lead should be able to set mini-goals that form part of the larger objective – using simple project planning tools like Atlassian’s Trello.

During the process, managers can identify bottlenecks or adjust goals in order to make them achievable, realistic or change their time constraints – but none of that will be possible without first having the plan written out in a collaborative workspace.

The roadmap should include regular check-ins to get progress updates and make notes. Integration with Confluence can make this roadmap (and all knowledge gained during the project) freely available to the relevant teams at the point of need.

3 – Assemble your team

Now you know what you need to achieve, and how you’re going to get there, you need to gather your team.

By creating a collaboration space in Confluence, your team can be assembled from anywhere in the world – so even outsourced work can be included in your central project management tool.

Read more: Looking for a Confluence contractor to help set you up?

Work can be delegated to the right team from here: SEOs and digital marketers can identify targets and popular content topics, while the copywriters start producing headlines and text in response to the research. Graphic designers, developers, videographers and photographers can be booked in or sourced for further assets that are vital to the project.

Now that we have the blueprint and the team, we can start building.

4 – Start building content to your architecture

Once drafted and sourced, all your web content assets can be assembled in a working “proto-website”, within Confluence. This means that your website structure, user journey and CTAs can all be built out, tested and progressed – without any additional burden on your dev team, or the need for a staging website in the early stages of development.

Confluence is very easy to use, similar to an all-in-one website building platform. It allows for easy version tracking, so testing and rolling back is super simple. Plus, migrating to the live site is greatly streamlined as Confluence can export HTML and XML files.

5 – Use Jira to make improvements after launch

Buggy interface? Typos? Pages loading slowly? Your team can create tickets in Jira, giving all issues a clear path to resolution. Issues with content itself can be flagged in Jira and tasked to the right person, while any dev improvements can be allocated to the development team and tracked to completion.

As your company progresses and the offering evolves, the user journey may become more obvious. Using Jira to highlight areas to improve the journey, and then writing and arranging the new structure in Confluence gives teams total flexibility and ownership of their successes – even after launch.

Get deeper control of Confluence and Jira

Need deeper control in Confluence and Jira, for software development and content creation? ClearHub specialises in finding the best Atlassian contractors, to develop custom Confluence and Jira DevOps solutions.

Want to know more? Get in touch with the ClearHub team today – call +44 (0) 2381 157811 or send your message to