Using Jira and Confluence to create website content


Using Jira and Confluence to create website content

Did you think Confluence and Jira were just for web developers? Think again!

Any kind of collaborative project can benefit from the powerful scheduling, issue tracking and documentation features in Confluence and Jira. If your organisation is already using the Atlassian stack, then it’s time to get even more out of it.

Let’s show you how you can use Jira and Confluence to create the content for your website; better than you’ve ever been able to do it before.

1 – Set goals

First, you need to know what your content is for. You can’t just blindly make content for the sake of it and expect it to succeed. You have to define what success is, and work towards it.

Read more: How to set goals: think SMART

Each goal has to be specific and quantifiable – not a vague, unachievable ambition like “get more video views” or “make it better for SEO”. What does “more” or “better” mean?

Instead, try goals like “get 10,000 video views in 12 months” and “double our organic search traffic year on year”: tangible, specific targets. Then, you can start working out how to achieve them.

It takes multiple creative and strategic disciplines to make web content that works towards these goals – and setting, tracking and checking off goals with multiple teams can get tricky. But by using Confluence, you can clearly add goals as a reminder in the project overview – so everyone knows why they’re doing what they’re doing.

2 – Project planning

Now that you have goals, it’s time to roadmap them and determine your team’s workflow. The project lead should be able to set mini-goals that form part of the larger objective – using simple project planning tools like Atlassian’s Trello.

During the process, managers can identify bottlenecks or adjust goals in order to make them achievable, realistic or change their time constraints – but none of that will be possible without first having the plan written out in a collaborative workspace.

The roadmap should include regular check-ins to get progress updates and make notes. Integration with Confluence can make this roadmap (and all knowledge gained during the project) freely available to the relevant teams at the point of need.

3 – Assemble your team

Now you know what you need to achieve, and how you’re going to get there, you need to gather your team.

By creating a collaboration space in Confluence, your team can be assembled from anywhere in the world – so even outsourced work can be included in your central project management tool.

Read more: Looking for a Confluence contractor to help set you up?

Work can be delegated to the right team from here: SEOs and digital marketers can identify targets and popular content topics, while the copywriters start producing headlines and text in response to the research. Graphic designers, developers, videographers and photographers can be booked in or sourced for further assets that are vital to the project.

Now that we have the blueprint and the team, we can start building.

4 – Start building content to your architecture

Once drafted and sourced, all your web content assets can be assembled in a working “proto-website”, within Confluence. This means that your website structure, user journey and CTAs can all be built out, tested and progressed – without any additional burden on your dev team, or the need for a staging website in the early stages of development.

Confluence is very easy to use, similar to an all-in-one website building platform. It allows for easy version tracking, so testing and rolling back is super simple. Plus, migrating to the live site is greatly streamlined as Confluence can export HTML and XML files.

5 – Use Jira to make improvements after launch

Buggy interface? Typos? Pages loading slowly? Your team can create tickets in Jira, giving all issues a clear path to resolution. Issues with content itself can be flagged in Jira and tasked to the right person, while any dev improvements can be allocated to the development team and tracked to completion.

As your company progresses and the offering evolves, the user journey may become more obvious. Using Jira to highlight areas to improve the journey, and then writing and arranging the new structure in Confluence gives teams total flexibility and ownership of their successes – even after launch.

Get deeper control of Confluence and Jira

Need deeper control in Confluence and Jira, for software development and content creation? ClearHub specialises in finding the best Atlassian contractors, to develop custom Confluence and Jira DevOps solutions.

Want to know more? Get in touch with the ClearHub team today – call +44 (0) 2381 157811 or send your message to

Your business needs Confluence Cloud – find out why


Your business needs Confluence Cloud – find out why

A team only works well if everyone can collaborate and organise effectively. That’s why over 170,000 companies use Atlassian applications, like Confluence, to empower their teams with collaborative tools. In a hybrid and remote-first working world, businesses are seeing the true benefits of cloud computing and deploy-anywhere web applications like Confluence Cloud.

Shouldn’t your business be using it, too?

What is Confluence Cloud?

Confluence is one of Atlassian’s collaboration tools.

It’s a shared workspace and knowledge-base – sort of like a supercharged, company-focused Wikipedia on steroids – which enables teams to do their best work, with the entire organisation’s expertise at their disposal.

With Confluence, you can build documentation pages and powerful dashboards for data visualisation. Atlassian’s project management and scheduling tools (like Trello and Jira) seamlessly plug into Confluence – and your whole organisation’s community can see what’s going on at any time, in all relevant projects.

Confluence Cloud is web-based, with a mobile app available – allowing anyone in the team to work anywhere, with any device.

Pretty cool, huh?

Let’s take a deeper look at the benefits of Confluence Cloud.

ANY team can use it

Atlassian’s cloud solutions aren’t just for software developers. Any team can use Confluence Cloud to work smarter – and know exactly what’s going on in the whole company.

This is especially important in remote and hybrid working environments, where maintaining culture, collaboration and communications is a key factor.

Confluence prevents siloing and keeps all comms open and transparent, which leads to better collaboration and idea sharing.

Confluence is incredibly versatile. The marketing team can use it for planning and reporting, with intuitive dashboards to visualise data. HR can use it for announcements and onboarding – even legal departments will find it useful for storing, tracking, finding, and updating contracts and documents.

While apps like Google Docs and Sheets, LucidChart, DropBox and Slack are great tools for what they do, Confluence Cloud takes their concepts further – consolidating all company knowledge in one place, where everyone has access. It plugs in with industry standard tools and scheduling platforms, with deep integration into the Atlassian stack.

And because it’s cloud-based, anyone can use it anywhere. But how do you manage who can access what – and when?

Full control: security and access permissions

You’ll never have to worry about leaks, privacy or sensitive data being accessible. Confluence Cloud lets admins control who can see what, and even helps maintain the work/life balance of your teams. For large companies, Confluence Cloud Premium provides deep admin controls with custom access levels and executive permissions.

Performance is no longer hardware dependent

Different teams will have different hardware needs. Sales and marketing departments may need little more than a basic laptop and a phone – but the demanding software used by design and production teams will require heavy duty hardware to run.

Locally installed software has a few advantages on high-spec machines, but on the entry-level equipment most departments will have at their disposal, those advantages all but disappear. Adding another app to the mix is enough to clutter and bog down even fairly recent machines – and what if the hardware fails? What happens to all the work on it?

Moving to a robust cloud solution eliminates the need for anything but a browser, and ensures constant, infinite backups. This is hugely important now that work is moving between offices and remote locations.

For one, lost or stolen devices can be bricked remotely without losing any data or work. But for most, the biggest advantage will be having access to the same productivity tools on any kind of device, as long as it has internet access.

And there’s no need to worry about running out of space, either. Your team can use as much or as little as they need, and Confluence Cloud can scale appropriately to accommodate it based on your needs.

Get an expert to manage your Atlassian Cloud migration

Moving into Confluence Cloud? ClearHub specialises in finding the best Atlassian Cloud migration experts, to equip your business for hybrid and remote working – and the next stage of your growth.

Our talent pool features some of the world’s most admired Confluence Cloud professionals. Want to know more? Get in touch with the ClearHub team today – call +44 (0) 2381 157811 or send your message to

Everything you need to know about Atlassian’s plans for a future in the Cloud

Everything you need to know about Atlassian’s plans for a future in the Cloud

Last year, Atlassian announced a shift in focus to cloud and data center products. Effectively, this spells the end for Atlassian Server products, but there’s still a fair way to go before the final goodbye.

Although the move to cloud may still seem daunting for some businesses, particularly those with large, well established server instances, there’s plenty of support available.

Not only are Atlassian doing all they can to make the migration as smooth as possible for their customers, with a highly skilled contractor from ClearHub, your move to the cloud couldn’t be more straightforward.

Here’s everything you need to know about the end of Atlassian Server, what’s to come for Data Center and Cloud, and some next steps you should take to safeguard the future of your tools.

The end of Atlassian Server

February 2, 2021 – Earlier this month, Atlassian officially stopped selling licensing for server products. If you have an existing Server licence, you may continue to purchase and receive maintenance and support for up to three years.

The price of existing server licenses also increased on this date, to ensure Atlassian are able to provide security and maintenance on the server platform. (Fisheye/Crucible users and those who purchased Jira Software, Jira Core and or Confluence on or after the 2nd of October 2019 will not be affected)

May 1st, 2021 – After this date, no new Server applications will be listed on the Atlassian Marketplace. Existing customers can continue purchasing Server apps until the 2nd of Feb 2023.

February 2nd, 2024 – Three years on from the end of server sales, you will no longer be able to renew and receive maintenance and support for your licenses. Any renewals for apps will also be set to end on this date. 

What’s to come – Data Center

New apps included in subscription – The following Atlassian built apas are now included with a Data Center subscription:

  • Advanced Roadmaps (formerly Portfolio for Jira) in Jira Software Data Center.
  • Team Calendars for Confluence in Confluence Data Center
  • Analytics for Confluence in Confluence Data Center
  • Insight – Asset Management in Jira Service Management Data Center.
  • Insight Discovery in Jira Service Management Data Center.Price change – On February 2nd 2021, a price increase came into effect for new and existing DC subscriptions, to reflect the value of investments.

Priority Support –  Priority Support will now be included with all Data Center subscriptions (with the exception of Bitbucket subscriptions with less than 251 users).

Loyalty Discount – The Data Center loyalty discount has replaced the now discontinued Server to Data Center crossgrade credits. The discount will aid server users in their transition to Data Center and provide a multi-year offer on licensing for Data Center. 

Community and Classroom Licensing – In response to customer feedback, Atlassian has introduced free community subscriptions for Data Center. This means that the creation of a DC quote will be converted to licensing for community or classroom and Marketplace apps in the instance will automatically receive the discount. 

Server community customers with active app installs will have the choice to migrate to Cloud with a 75% discount or Data Center with a 100% discount.

Bamboo Data Center (Coming soon) – Atlassian plan to make Bamboo Data Center available in the near future.

What’s to come – Atlassian Cloud

Cloud Enterprise – From February 2nd 2021 Atlassian’s Cloud Enterprise plan went live and is now available to purchase.

Data residency update –  Atlassian soon hope to make data residency options available to customers planning to migrate to the Cloud, with more details to follow.

Advanced Change Management – New

  • Release Tracks: Cloud Enterprise admins can now manage product releases and batching duration.They can enjoy greater flexibility while learning new updates, testing existing workflows and configurations, and preparing training and support for your users.
  • Sandbox: Allows you to test apps and preview changes in an isolated sandbox environment before rolling them out. Premium and Enterprise plan customers can initiate one sandbox per product instance for as many instances as they have. Information on data cloning and the ability to copy data from production to sandbox for Jira Software and Confluence to follow.

Cloud bundled apps – coming soon

  • Insight: Between March and April 2021, Insight capabilities will be integrated into the Jira Service Management Premium and Enterprise plans. Insight Discovery will become a free Atlassian Marketplace app and used with Insight on a site that has Jira Service Management Premium or Enterprise licensed users.
  • Team Calendars: Team Calendars for Confluence Cloud is now a standard feature of Confluence Cloud Premium, and is no longer available to purchase as a separate add-on to Confluence.

Your next steps

While Atlassian’s timeline still allows plenty of time for Server customers to plan what to do next, acting sooner rather than later can help you ensure the best outcome for your business. 

Our expert Atlassian contractors can help you with all aspects of cloud migration, and will ensure that the whole process runs as smoothly as possible for you and your teams. As well as technical migration support, our contractors will be able to deliver on-site training and can work with you to make sure you’re getting the best from your Atlassian tools.

At ClearHub, not only do we connect businesses with top industry experts, but we ensure every contractor we place is skill vetted and has the right technical support in place to make every project a success.

Use the form below to find out more about how we can help place the right contractor with your team.

Get in touch

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    ClearHub offers to help businesses with Atlassian contractors, free of charge

    ClearHub offers to help businesses with Atlassian contractors, free of charge

    At a time when businesses need all the help they can get, ClearHub is offering 10 businesses 4 hours with a top Atlassian contractor free of charge. 

    The offer, which is running on a first come first served basis, will allow 10 businesses that rely on the Atlassian range of tools,  the benefit of an expert to iron out any issues they might be having in using or administrating Jira or Confluence, or to help them with hands on work on certain projects. 

    It will also give those businesses a commitment free chance to gain awareness about the type of work dedicated technical contractors can do. ClearHub CIO Simon Wood said:

    “We’re hoping that through this offer we can do our bit to support other businesses during this difficult time. While out offering is niche, the need for collaboration and cloud based tools has seen a surge as more and more businesses move to remote work. 

    “Atlassian has always been at the forefront of developing tools that help teams work closely together, so we’re hoping the expertise of our contractors will be able to go a small way to relieving the pressure on a few businesses.”

    If your business uses the Atlassian tool suite, or has decided to adopt one or some of the tools to meet the demands of remote working, this offer could prove hugely beneficial to you. 

    As well as being able to offer practical advice on using the tools and ensuring they’re adopted properly across all your teams, these expert contractors will also be able to provide hands on support during the hours they are working with you. 

    They will be able to assist on a huge range of areas, including but not limited to implementations, migration and customization projects. 

    If you’re interested in taking up this offer, you can learn more and schedule a 30 minute session with Simon here.

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    Working remotely? Here’s how you can still find the right Jira team for your business

    jira expert
    jira expert

    Working remotely? Here’s how you can still find the right Jira team for your business

    As the COVID-19 crisis continues, many businesses are working remotely, some for the first time. That doesn’t mean your recruitment efforts need to stop. In fact, it is now more important than ever to ensure your business continuity – and the contractor market is the perfect place to find temporary staff, including a Jira expert.

    A contractor is a more flexible recruitment solution during such uncertain times – helping you fill your short-term staffing needs and bringing many other benefits to your business.

    However, given the current circumstances, you may not know where to start your search for the right candidate.

    At ClearHub, we’re here to help. We have hundreds of specialist contractors ready to meet your business needs. Every contractor we place is technically tested by an industry expert in the skills that are important to you, so you can be sure they can get the job done.

    We’ve also placed remote workers for years. 40% of all our contracts are already remote (prior to recent events) and we can place both offshore and remote experts in your business.

    There’s never been a better (but more pressing) time for Atlassian contractors. So, whether you’re a contractor looking for work or a company looking for a contractor, how can you still make the right connections when you can’t physically meet up?

    The good is news, the Atlassian community is highly active and one where there is much support and advice. Under normal circumstances, there would be plenty of networking opportunities and other events to help you make connections within this specialist space where highly skilled candidates are in high demand.

    But, given the current situation with COVID-19, this is no easy task as many events have been cancelled and the world’s workers are now working from home.

    This hasn’t stopped the Atlassian community from connecting in the virtual realm. Here are some of the top ways for both contractors and organizations to carry on making connections in the Jira world.

    #1 Atlassian User Groups

    The Atlassian User Groups network provides users with a central online location to network, share ideas, solve problems and get expert tips on different Atlassian products. You can explore by region and easily reach out to this online community.

    This is an excellent resource for both Atlassian experts who need help with their day-to-day work and for organizations to reach out and get help with their projects.

    However, if you need a more long-term solution and regular help with your Atlassian products, you may want to consider hiring a specialist contractor, such as a Jira expert.

    #2  Atlassian Remote Summit 2020

    Atlassian has moved its annual event into the virtual world, but there are still plenty of ways to connect with the Atlassian community.

    At the time of writing, the full details of the event have not yet been released but this is the global event where the Atlassian community comes together.

    However, Atlassian has said it plans to offer “some Atlassian Summit 2020 content online” with more details to follow. We’ll have to wait and see how it handles the networking side of the event, which has always been a great resource for attendees. The company plans to be back in 2021 for its summit.

    #3 Atlassian Partner network

    The Atlassian partner network allows you to filter prospective partners by keyword, location and country. This allows you to find partners, who are ranked as silver, gold and platinum, depending on their level of expertise.

    Clearvision has been a platinum solution partner for more than 10 years, meeting Atlassian’s top training criteria and with proven practices in place to meet the requirements of customers both large and small.

    #4 Atlassian community

    The Atlassian community is a global hub where you can find answers, support, and inspiration from other Atlassian users. There are currently more than 3.7 million members and 2,500 events within the community, making this a great online resource to network and host events, if possible.

    #5 Stay online

    There are plenty of other ways to keep connected during the COVID-19 crisis. Now could be a good time to reach out to contacts and colleagues over email and other online platforms as you struggle to meet up in the real world.

    For managers, work sharing, and communication tools are critical to help you remotely manage your staff and projects.

    For contractors, you may want to check out our job boards to see if an opportunity matches your skill set.

    What’s more, working from home is now easier than ever before for contractors – check out our top 5 tips for contractors who want to work remotely.

    ClearHub: Here to help

    At ClearHub, we can help you connect with the right people in the Atlassian space. For organizations, all our contractors are screened and technically tested by Clearvision’s expert team. For contractors, we can help you find the right position by joining the world’s only dedicated technical contractor network of proven software experts.

    We have been placing remote workers for years, including both offshore and remote experts with contractors in 110 countries around the world. We can help your business with:

    • Temporary worker relief: helping you fill your short-term staffing needs.
    • Flexible working: Remote, onsite or hybrid. Offshore or nearshore. Regional or international. Office hours or 24/7. We can tailor our services to your business requirements.
    • Our Atlassian and agile job boards: Just list a job and we can match it to one of our specialist contractors.
    • Speed of delivery: We can help you find the right candidate in hours and days, not days and weeks.
    • No job too small: We are here to help, no matter how small you think your challenge may be.
    • Support when you need it: From project management to dedicated account managers, we are here whenever you need us.

    Wherever you are, ClearHub can help you bring your teams together and work remotely until the doors of the world open again. For more information, please click here.

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    Top 11 best uses of Confluence

    Best uses of Confluence
    Best uses of Confluence

    Top 11 best uses of Confluence

    Confluence is a highly flexible tool, which can streamline a vast range of your organizational processes across both your software teams and your wider business departments.

    The choice Confluence provides is extensive and, the good news is, you don’t need to start from scratch – Confluence comes with a range of blueprints and out-of-the-box solutions to help you seamlessly get started. In this post, we will highlight some of the top uses of Confluence.

    #1 Write product requirements

    Writing requirements in an agile environment can be difficult – but it’s an important undertaking to ensure everyone is on the same page across your different teams. To achieve this, Atlassian recommends creating a collaborative product requirement to hash out the details for your large and complex epics.

    When your requirement document is created and its details are all in one place, your development and design teams now have one source of knowledge where they can provide immediate feedback and their input into your product. As a result, you can iterate quickly and start the required work right away. 

    To set this up, just start with the Product requirements blueprint; add your key details; and outline your goals, business objectives and strategic fit. Then, you can drill down and create your user stories, and drag-and-drop your UX and design files. You can find out more about setting this up here.

    #2 Build a release planning page

    Using Confluence, you can collect and organize all of your work and information for each release and communicate it to the rest of the business by building a release planning page.

    This helps you identify your business objectives, stakeholders and roadmap; collect all the relevant information and background work; and direct your colleagues to additional info in Jira or other tools. You can find out more about this here.

    #3 Create customer interview pages

    You can use Confluence to document and share customer interviews, helping you gather feedback in a standardized and streamlined manner. You just need to set up a page template for your interviews, which is much simpler than putting your customer interview data in a static document. You can find out more about this here.

    #4 Create sprint retrospective and demo pages

    Confluence also comes with a Retrospective blueprint for your development teams. What’s more, using its page templates, you can standardize your demo pages for your Sprint demos. There’s more information on this here.

    #5 Make better development decisions

    Your development teams have to make tough decisions every day. Confluence comes with a Decision blueprint to help your dev teams use the same repeatable process to make decisions across your team.

    Plus, as they’re recorded, you can review your decisions to learn from what went well – preventing you from repeating the same mistakes in the future. There’s more information on how to do this here.

    #6 Document releases and share release notes

    Documenting your software releases is an integral part of a dev team’s job to increase visibility and boost communication both inside your team and across the wider business. 

    Confluence streamlines this process and comes with a range of options. For example, you can use the Jira Reports Blueprint to create a Change log report or you can create public facing release notes by creating your own template. Find out more here.

    #7 Use blogs to share progress

    It can be difficult to keep everyone in your team and organization up to date. A Confluence blog post can help you achieve this, helping you share important news and updates across your dev team and the wider business. There are lots of different approaches that you could take. This post from Atlassian highlights three of the most popular options.

    #8 Create technical and onboarding documentation

    Onboarding team members can be difficult for dev teams, who need to keep pace with customer demands and maintain code quality, even with staffing changes.

    To help you streamline your onboarding process, you can use Confluence to create onboarding documents and, also, technical help specific to your dev team. This saves time, providing new hires with a resource to answer all of their common questions. You can find out more here.

    #9 Create a knowledge base

    Of course, you can extend this work to create a company-wide knowledge base and/or technical documentation hub using Confluence. This allows your organization to centralize its documentation in one place, and you can grant access to what specific users need.

    You can find out more about setting up a knowledge base of how-to and troubleshooting information here. This post from Atlassian also guides you through the process of developing technical documentation in Confluence.

    #10 Use Confluence as your intranet

    Your intranet is an important organizational asset – but it needs to be simple enough for non-technical users, allowing the flow of information across your company.

    Confluence is a good option for your intranet, with many out-of-the-box features to boost collaboration and information sharing across your organization, whilst keeping sensitive data secure. You can find out more about the set-up process here

    #11 Create live project reports

    You can also build live Jira project reports on Confluence, where Confluence macros are one of the most common methods to share live information from Jira. 

    For example, the Jira Issues macro can post a subset of issues, a single issue or a total count of issues in Confluence or the Jira Chart macro can post a gadget from a Jira dashboard. These are both updated to show the most current information about issues. You can find out more about reporting in Jira here.

    In conclusion

    Confluence is a feature-rich tool, which can be used for a vast range of use cases. When used in the right way, it can give you dev teams the agility they need to keep pace with your organizational requirements, and a means to boost their communication and visibility within the team and across your wider business.

    But setting up Confluence for these use cases is no small task, and you may not have the time or in-house expertise to take these steps. If you’d like to get a Confluence expert onboard to help you boost your usage of this tool, click here to find out more.


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    How to transform a bad Atlassian tool into a working solution

    Atlassian Tool
    Atlassian Tool

    How to transform a bad Atlassian tool into a working solution

    The Atlassian product family helps teams of all types manage their work. But what happens when those tools aren’t helping you in your day-to-day job?

    In this post, we are going to focus on one of Atlassian’s leading tools – Jira – and learn which features and functionalities you can repurpose to help your project management and development teams create a working solution. 

    Traditional project management

    Jira is one of Atlassian’s top tools, which was originally designed as a bug and issue tracker. Now, Jira has evolved into a powerful work management tool and extended its reach across organizations, where it is not only used for software development, but to monitor and manage a broad range of use cases, requirements and teams. 

    While Jira is a hugely popular tool for software developers, when it comes to repurposing Jira for project management – business leaders can run into problems. 

    This is because Jira’s popularity within the software development community is a direct result of its disregard for traditional project management ideas. Instead, Jira favors the agile methodology and the continuous flow of collaboration, but this can cause problems when it comes to traditional project management methodologies.

    For example, these project management discrepancies may include a lack of clarity for the budget and project deadlines, no project-level reporting, a lack of dependencies between tasks, no clear team hierarchy and no prioritization between projects. 

    So, what can you do when Jira is hindering your project management processes instead of helping them? What’s the solution? You could buy a big PPM tool and integrate it with Jira – but that’s an expensive option and one that could cause further disruption for your business.

    Thankfully, Atlassian addressed these some of these issues a couple of years ago and the company now claims its Jira Software Cloud ‘can be configured to fit any type of project’. 

    Starting with a project template, a team can create a custom workflow and monitor its progress using a series of Jira issues. These issues (aka tasks in the Jira system) track each project deliverable in the workflow as the project edges closer to completion. 

    Your permissions can also be customized, enabling administrators to grant specific access rights and assign actions within your project. With all of this project information available, you can generate reports to track and monitor your progress and productivity.

    What’s more, the Jira marketplace provides add-ons to convert Jira projects into actual management entities that help you and your managers meet your budgets and deadlines.


    Agile is now an established methodology for many development teams, but there’s a new kid on the block: continuous integration and delivery, or CI/CD.

    CI/CD is a growing trend where developers maintain and own their software development pipeline and are also responsible for shipping their code to your customers. But this way of working also introduces new challenges into the software development lifecycle. 

    This is where Jira can help in a number of ways. When used correctly, it can help your developers manage and streamline their work across their pipeline. Let’s look at three common CI/CD scenarios and how you can reconfigure Jira to support this way of working:

    Use case 1: Use Jira to increase your DevOps collaboration 

    Using Jira, your developers can easily review an issue and see what environment this code is running on. During a sprint, this allows your operations and QA teams to collaborate and work on the same piece of functionality. This also creates a rapid feedback loop for your testers, allowing tests to be carried out at any point in your development process. This not only boosts the robustness of your code base, but also fosters a culture of collaboration across your DevOps environment.

    Use case 2: Build workflows to reduce your change failure rates

    If your teams run their own services during the CI/CD process, you must maintain a healthy pipeline to reduce the number of failures. With Jira, you can build workflows to monitor your failure rates and bring your development and operations teams closer together, allowing them to fix these issues as quickly as possible.

    Use case 3: Deploy frequently and with confidence 

    The Jira Release Hub is a powerful tool, which you can use to display a team’s progress towards the next product increment or version. This hub not only provides visibility for your development lifecycle, providing teams with a clear indication of the status of the current version, but it also provides traceability, including a clear summary and breakdown of the development lifecycle at any point in time, allowing your team to find any potential issues ahead of a planned release.

    In conclusion

    Jira is a feature-rich solution, but it is also a highly complex offering. To make sure you’re using Jira in the right way for your business, you may need specialist help. This is where ClearHub can help. We can match your project with high-quality Atlassian contractors, all available under our 100% guarantee, to get your Jira installation working for you and your business. If you’d like to find out more about hiring a specialist Atlassian contractor, click here.

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    Is Atlassian the answer to burnout?


    Is Atlassian the answer to burnout?

    Burnout is a serious problem, where individuals are emotionally, physically and mentally exhausted due to a prolonged and excessive period of stress. The symptoms may vary but you may feel emotionally drained, overwhelmed, and unable to meet your responsibilities.

    Research reveals that this phenomenon is prevalent in the tech industry, with more than half (57%) of those working in the sector reporting to feeling burnt out in their jobs.

    When it comes to your working life, burnout can reduce your productivity. Eventually, you may begin to lose interest and motivation in your job altogether. But the negative effects of burnout can spread into every aspect of your work, home and social life.

    Because of its many consequences, it’s important to deal with burnout right away and there are many different ways to reduce its effects.

    Recently, we spoke with a range of professionals working in Silicon Valley about how and why they use the Atlassian suite of products and services. Many identified several pros and cons of Atlassian migration, using Jira and Atlassian’s other tools to help you manage your workload – with several mentioning how Atlassian has helped them avoid burnout.

    In this post, we’re going to look at these comments in more detail and focus on the specific pros (and cons) of using Atlassian to help you reduce your stress levels in the workplace.

    #1 You can prioritise and automate your workload

    Have you taken on too much in your job? A recent Gallup report revealed an unmanageable workload is a top five factor leaders should focus on to reduce burnout.

    This is where Atlassian and, more specifically, Jira can help you prioritise your workload and delegate your tasks across your team and your wider organisation. As Jira has grown, so has the range of tools, plugins and level of automation available to further streamline your projects.

    As a result, you can take a more holistic approach to your work. Here’s how Jira can address some of the effects of burnout:

    ·         Stop multitasking: research reveals that multitasking decreases your effectiveness, productivity and even reduce your IQ. Jira provides a rick toolkit, where you can get an overview of each project, its deadlines and connect to other platforms (including BitBucket and GitHub) to get full traceability.

    ·         Focus on outcomes: Jira allows you to prioritise your work based on your long-term business goals, which can help you see the wood from the trees, as instead of focusing on a never-ending to-do list, you can break your work down into manageable chunks. You can also map the value stream for any service, product or process using, for example, your service desk to track a request through to delivery.

    ·         Iterate, often, using Agile and DevOps: Jira embraces the ITIL framework, encouraging Agile and DevOps approaches so your team can adapt to specific situations, focus on the customer demands, and learn from failure. By rolling out frequent, small product iterations every couple of weeks, you eradicate the stress of deploying a major release every few months. Also, the Agile and DevOps methods are people-centric, allowing you to reflect on and discuss what works well, so your team can improve and build an open and collaborative culture, which is healthier for everyone.

    ·         Embrace adaptability: instead of insisting every project follows the same list of strict processes, Jira allows you to adopt adaptable behaviours and practices, based on collaboration and transparency. For example, the Atlassian Team Playbook is a great resource, providing step-by-step instructions for tracking your team’s health. Using the playbook’s Health Monitor feature, you get a health baseline for your team, helping you track progress and build trust within your team. What’s more, there are plenty of customisation options available too, helping you tailor this solution to your business requirements.

    A senior systems engineer said: “I love Atlassian. The tools are great […] I really like the ability to customise and the flexible options [to further streamline the project management process].”


    #2 There’s plenty of support and opportunity to communicate across your organization

    A lack of communication and support from management, and unreasonable time pressures are two other major causes of burnout, according to the same Gallup study.

    By integrating Jira with time-tracking software, you can see how much time you are spending on specific Jira projects and tasks. This helps you understand where your time is going and effectively communicate to your manager why you may need more time on a specific job.

    In short, Jira helps you build a complete picture of where your team’s time is being spent – making everything less stressful for everyone as there are no hidden surprises.

    Using Atlassian’s extensive community and range of support is also ‘a great idea’ according to many of the professionals we spoke to, helping you to communicate and find a solution to whatever problem you’re facing, as one of the respondent’s states: “With the Atlassian tools and especially Jira they are so customisable. So, it is always good to have people you can reach out too. You can find a lot of information there, but having a wider team helps to bounce ideas off others too.”


    #3 Get specialist help when you need it

    But don’t assume that Jira is the answer to all the dangers of burnout – it is a complex condition, and, in a similar vein, the complexities of Jira could add to the effects of burnout.

    According to one senior Jira administrator: “We recently implemented a new Jira Cloud instance. There is so much work to be done. I am getting burnt out. I’ve reached a stage where I am so busy just keeping the lights on, I don’t have time to just do the actual additional work. This is really draining me out. I have been asking for help.” 

    This statement also touches on so many of the important points when it comes to implementing Jira, or any other Atlassian solution, at your organisation. Namely, that it’s important to get help when you need it.

    This is where ClearHub can relieve the burden for so many IT professionals, by helping you find the right people to implement the processes and technologies you need to meet the demands of migration. We help businesses fill this skills gap, hiring certified contractors with a range of specialist Atlassian knowledge, including expert Jira and Confluence contractors.


    In conclusion

    Jira and Atlassian’s tools are vital to many leading tech firms. As one respondent said: “We have 500 people in the organisation. 100% use Jira. It is mission critical.”

    If you’d like to find out more about Atlassian migration and how you could use Atlassian at your organisation to help you tackle burnout and streamline your operations, why not drop us a line?

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    Hiring for Atlassian skills? Here are 5 essential tips…

    hiring for atlassian skills
    hiring for atlassian skills

    Hiring for Atlassian skills? Here are 5 essential tips…

    Any talent hunt is difficult. But when you are looking for Atlassian support, it can be hard to find the right candidate for the job.

    You need to find someone with a specific cross-section of skills and experience to mitigate any risks and the impact of potential changes associated with migrating, configuring and updating your Atlassian network. So, here are our five top tips to get the right talent into your organisation:

    #1 Which Atlassian tools are the right ones to use?

    Millions of users rely on Atlassian products to improve their software development, project management, collaboration efforts and code quality. 

    These tools bring many benefits to these users. Not only can they integrate with a range of plug-ins, but Atlassian tools are also widely regarded as the best in the industry thanks to the high level of compatibility and versatility they provide.

    What’s more, Atlassian regularly updates and enhances its software, improving its tools and further expanding their plug-in potential.

    Before you start your recruitment drive, however, you need to make sure you choose the best Atlassian tools to help you achieve your organisational goals.

    To accomplish this and point your recruitment drive in the right direction, the key question to answer is: Which Atlassian tool (or combination of tools) is best suited to make your company more efficient?

    #2 What Atlassian support do you need?

    As we mentioned, Atlassian provides a wide range of tools. As such, you need to pinpoint which tools and services your organisation needs to ensure your team’s computing needs are implemented and maintained as efficiently as possible.

    For example, you may need to find a Confluence expert or number of experts to optimise collaboration across your team or teams. Or you may need to find a Jira Administrator to help keep your project on time and budget. Alternatively, Atlassian’s Git management solution can help you manage, share and review your code.

    #3 What questions should you ask?

    Once you have pinpointed your required tools, you need to check your candidate has those skills to provide the correct level of Atlassian support.

    For example, you may be migrating your company’s data over from an old system into Atlassian or consolidating your current systems with Atlassian ones. Both these examples require a very specific set of skills and experience to make sure you get the right person for the job.

    When you are vetting potential candidates, ask for clear examples of their previous work and expertise – and test them on their claims in the interview process.

    Technical questions are also important. While some of these questions will be specific to your project, there are some more general questions you can ask to test a candidate’s technical knowledge.

    Atlassian support

    For example, let’s assume you’re hiring a Jira expert. You may want to ask the following:

    • Why is Jira used?
    • Can you explain the Jira workflow?
    • What report types are generated by Jira?
    • How is an issue created in Jira?
    • How can an issue be shared in Jira?
    • What is the purpose of the Jira dashboard? 

    Also, don’t forget to check your candidate’s soft skills to make sure they are a match for your business. For example, you may want to ask the candidate if they can provide evidence of a time they met a strict deadline? Or examples to demonstrate their aptitude for time management?

    #4 How can you guarantee the candidate has those skills?

    While the interview process should help you gauge a candidate’s level of expertise, it may not be feasible to fully test every candidate’s skill set.

    However, while any recruitment process is expensive, it could prove more costly to hire someone who claims to have the right knowledge and experience and then to later find out that this is not the case.

    So, you might want to follow up with a series of technical tests to mitigate these risks. However, this may not guarantee your candidate’s skill set if you don’t test them in a robust manner.

    At ClearHub, we can take this often time-consuming process off your hands, as we test our contractors to ensure we deliver the right technical expert for each project. Each one is vetted for technical ability, cultural fit and work preferences by our market-leading Platinum Atlassian Solutions Partner, Clearvision.

    Plus, regardless of what stage you’re at, if things aren’t working with your contractor, we’ll replace them at zero cost to your business under the terms of our 100% success guarantee.

    #5 Would a contractor be a better solution? 

    It can be difficult to find the right people to provide the right level of Atlassian support to fix the issues your company is experiencing.

    Most contractors have years of experience in their chosen field, providing you with the specialist skills you need. They also have the confidence to enter your organisation and jump straight into a task without any training, while providing fast, quality results. Plus, there are none of the long term commitments or costs of a permanent hire. For example, you don’t need to pay an annual salary or factor in work-based benefits such as holiday and sick pay.

     In conclusion

    There are many factors to consider to get the Atlassian support that your company needs. Your top priority must be finding a candidate with the right skill set for your specific project and ensuring this candidate is as good in real life as they are on paper.

    A contractor could be the solution you’re looking for. They can plug your skills gap and hit the ground running, providing you with the expertise you need.

    At ClearHub, we can help you find the expert Jira, Confluence and Atlassian contractors your organisation needs, with integrated technical support and our guarantee that they have the skills to get the job done. Click here to find out more about our guarantee.
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